Nevion is leveraging its remote capabilities to continue supporting customers globally
These are certainly troubling and uncertain times for both individuals and businesses, and our thoughts are with all those affected by the COVID-19 pandemic.
Like many organizations, Nevion has put in place measures to mitigate the spreading of the virus, in line with guidelines provided by the authorities. These measures include having the vast majority of our staff working from home and a suspension of all but absolutely essential travel.
I want to reassure our customers and partners though that we are confident we can continue to support them and deliver projects on schedule despite these measures. We have been honing risk management and business continuity strategies for several years and have put measures in place to continue to provide the service our customers expect and require.
As a geographically distributed organization, Nevion has employees that are well versed in working remotely, and the organization has existing tools in place to enable effective online working and collaboration both between employees and with customers.
Nevion’s services group in particular is already a “virtual team” spread around the globe, and can continue to deliver projects and support customers remotely, working in collaboration with the company’s engineering team where necessary. Nevion’s Service Operations Center (SOC), which the company launched in 2018 specifically with the objective to provide remote services for customers who want to outsource day-to-day operations, is also providing extra monitoring and incident management services upon request over this current period.
This remote capability is greatly helped by the fact that Nevion’s flagship products, VideoIPath (orchestration and SDN control software) and Virtuoso (software-defined media node), which form the core of Nevion’s IP projects, both have their functionality provided through software, and have been designed from their inception to be upgradable, configurable, manageable and monitorable remotely.
To date Nevion has also not encountered any major issues with hardware deliveries and does not envisage any issues in the foreseeable future. As the market for components is global, the company has its own experienced resources working full-time in co-operation with its Contract Manufacturers on preventing material issues.
Meanwhile, Nevion’s sales teams are continuing to meet with existing and potential customers, all be it virtually. They are able to discuss customer needs, give presentations and show demonstrations using online collaboration tools.
Nevion is very fortunate from a business point of view that our company is a growing and profitable organization, with no debts and a healthy order backlog. This puts us in as good a position as we could hope for given the nature of the global challenge facing the industry and the world.
I wish you all the very best during these difficult times.
Geir Bryn-Jensen, CEO, Nevion