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05/03/2020

Technical Support Engineer, Nevion UK

Technical Support Engineer –  Nevion UK

Introduction

Nevion’s technology manages and transports Video and Media from the camera to the home; providing an integrated software/hardware and service offering to give unmatched expertise as the leading provider of media transport solutions.

Serving Broadcast, Service provider and Government agencies worldwide, Nevion provides SDN orchestration systems (VideoIPath) for video, audio and data transport over IP networks, but also legacy optical Fibre and SDI or SDH topologies. Nevion’s software defined media nodes (Virtuoso FA and MI) provides IP ‘edge‘ adaptation to position and transform media flows onto IP networks using redundant linear and compressed techniques for low latency, Live real time media delivery. (SMPTE, VSF, NMOS, J2K, MPEG 4, TICO and JPEG XS.)

This support position forms part of the Customer Support team within the Business Operations division of Nevion and offers pre-sales solution consultation, service account management and post sales service and technical support.

Nevion’s world headquarters are in Norway with Americas headquartered in California. Nevion also maintains offices in the UK, Poland, Dubai, Far East and USA.

Function description

Nevion is seeking a Technical Support Engineer to be part of the international support team reporting to the Director of Global Customer Support. The position will be based in our Ipswich office in the UK and offers an opportunity to work in an enthusiastic innovative team offering solutions to leading international Media based customers.

Providing 2nd line technical support to our customers in IP networking and media transport systems with a strong IT and Broadcast working knowledge.
Training of resellers and end-customers.
Helping customers optimize their systems.
Following up service level agreements, fulfilling KPI obligations.
Act as a primary point of contact for key service accounts.
Product and system testing for pre- and post-sales delivery.
Ongoing 1st and 2nd line technical support of legacy equipment (training provided).
Working in close contact with our 1st line support, R&D teams, product management and global sales teams to provide optimal support for our customers .

Technical Qualifications

Electrical Engineering, Computer Science or Broadcast Engineering qualifications.
Good understanding of Electronic principles in Broadcast media (Video, Audio, Data, Networking).
Experience delivering consistently excellent customer service.
Experience in audio and video, telecommunications or broadcasting.

Personal Qualifications

Able to perform tasks independently.
Self-motivated, enthusiastic and keen to learn.
Flexible team player.
Solution oriented.
Systematic approach to problem solving.
Excellent communications skills.

General Terms

We offer a salary commensurate with qualifications and experience.
Pension contribution and other benefits are offered within the role.
Some work during unsocial hours is to be expected.
Some international travel activity is to be expected.
Future scope to join our 24/7/365 on-call engineering rota.

 

Apply for this position

if you are interested and you have the right qualification for the position, please apply using this link. This position is based in our office at Adastral Park in Ipswich, UK

If you have further questions related to this position, please contact Craig Butler, Director of Global Customer Support, Nevion.

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