Your media network is mission critical, so only the best will do. Nevion’s global professional services and support staff have years of experience, working with some of the largest and most innovative broadcasters and service providers in the world.
Successful deployment depends on having the right people to help.
We have assembled a top team of professionals and developed a methodology and tools to help and guide you throughout the life-cycle of your Nevion products and solutions, from initial deployment to on-going maintenance and upgrades..
We can pre-configure your equipment before shipping, and provide remote assistance with configuring and setting-up new or existing as well as on-site commissioning to verify that the system works as intended.
Nevion’s NevCare operates a 24×7 SLA service staffed by geographically distributed technical support engineers who provide multi-level technical support, case management and issue resolution. Our engineers provide advice on technical matters and issues arising in mission-critical operations.
Nevion’s VideoIPath and Virtuoso offer functionality based on software, which is constantly being extended and expanded. Updates for these products are regularly issued, enhancing the capabilities of these products. Nevion’s maintenance offering ensures our customers benefit from these enhancements.