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NevCare Services

You want the peace of mind that comes from getting help and support from experienced professionals, before, during and after your deployment?

Nevion’s NevCare is your answer!

Professional Services

You want expert help planning, implementing, maintaining and optimizing your deployment of Nevion or 3rd party products.

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Customer Training

You want to learn about your Nevion products (hardware and software) or subjects like IP media networks.

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Customer Care

You want to make sure you get the best support for your deployment at all times.

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Why Nevion

Your media network is mission critical, so only the best will do. Nevion’s global professional services and support staff have years of experience, working with some of the largest and most innovative broadcasters and service providers in the world.

Professional services

We have assembled a top team of professionals and developed a methodolgy and tools to help and guide you throughout the life-cycle of your Nevion products and solutions. Our objective is to enable you to have your systems up and running quickly so you can realize a fast return on investment. We will also support you with upgrades and changes to your set-up once it is in production.

Click here to see a quick overview of the services we offer across the lifecycle

Project management

We can run or support your delivery project throughout the design, implementation, testing and in-production phases.  

Download the PDF brochure
System implementation

We can pre-configure your equipment before shipping, and provide remote assistance with configuring and setting-up new or existing as well as on-site commissioning to verify that the system works as intended.

Download the PDF brochure

Customer care

Get the level of support that is right for you. 

On top of the standard Nevion warranty, we provide Service Level Agreement options to suit your requirements.

If you are looking for Technical Support contacts, click here.


Nevion Warranty and Service Level Agreements

 Standard WarrantyService Level Agreement
 Nevion SWNevion HWBasic1SilverGold
Technical helpdesk—9×5 coverage (office hours)yesyesyesyesyes
Extended technical helpdesk on weekdays until 10 PM for severity 1 & 2   yesyes
Technical helpdesk 24×7 for severity 1 & 2yes
Software repair and bug fixes, current versions onlyyesyesyesyes
Access to future software upgradesyesyesyes
Remote assistance with troubleshooting and configurationyesyesyes
Hardware repair and return on standard repair termsyesyes
Prioritized hardware repair and return within 30 days (standard repair terms)yesyes
Online portal for tracking issuesyesyes
Advance loan replaceable parts — next day shipmentyes2yes2yes2
Technical reviews with onsite visitEvery 2nd yearAnnually
Discount on standard training courses10%20%

1 Basic support for VideoIPath is mandatory; no service level agreement contract required.
Option available to all Service Level Agreement levels.

 

Download the PDF Brochure

Contact us about NevCare

Contact us about NevCare
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You want the peace of mind that comes from getting help and support from experienced professionals, before, during and after your deployment?

Nevion’s NevCare is your answer!